CounterIntuitive offers a comprehensive set of support options to help our customers and partners fully implement and benefit from our software applications. CounterIntuitve Support is available to help you troubleshoot technical issues ensuring you continue to get the best results from your RainMaker system.

CounterIntuitive Support provides industry-leading technical support, ensuring you can quickly and effectively address technical issues as they arise. CounterIntutive offers two levels of service - Standard and Premium - allowing you to select the most appropriate level for your organization.

Standard Support

With Standard Support, you receive:

	Support incident management and resolution via telephone, email for licensed and supported CounterIntuitive products
	One (1) named Support Coordinator who may contact CounterIntuitve Customer Support
	Updates and upgrades for all licensed and supported CounterIntuitve products
	OnLine Product Documentation

Premium Support

With Premium Services, you receive all of the benefits of Standard Services, plus several additional services.

	Up to three (3) named Support Coordinators who may contact CounterIntutive Technical Support
	Updates and upgrades for all licensed and supported Pivotal products
	Product Documentation
	24x7 priority support access for critical support incidents
	Highest priority support, and automatic assignment of incidents directly to CounterIntuitive Senior Support Analysts or Engineers
	Guaranteed response times and escalation procedures